FREQUENTLY ASKED QUESTIONS
Here you'll find answers to common questions about ASTERIQ and our products. If you still need help, reach out to main@asteriq.co
FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
WHEN WILL MY ORDER SHIP?
Orders are packed and handed off to the carrier within 1β2 business days. Youβll get a tracking link by email once itβs on the way.
HOW MUCH DOES SHIPPING COST?
Shipping is free on all US orders
DO YOU SHIP INTERNATIONALLY?
No, that is something we are currently working on.
HOW DO I TRACK MY ORDER?
Once your order ships, youβll receive a confirmation email with your tracking number and a link to follow the delivery progress.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
If your order hasnβt shipped yet, reach out to us immediately at main@asteriq.co. Weβll do our best to update the address before it leaves our warehouse.
MY PACKAGE SAYS βDELIVEREDβ BUT I HAVENβT RECEIVED IT. WHAT SHOULD I DO?
Double-check with neighbors or your front desk first. If you still canβt find it, contact us within 3 days and weβll help track it down or file a claim if needed.
RETURNS & EXCHANGES
WHATβS YOUR RETURN POLICY?
You have 100 days to return your backpack. It must be in its original condition β clean and undamaged.
HOW DO I START A RETURN OR EXCHANGE?
Email us at main@asteriq.co with your order number and reason for return. Weβll guide you through the next steps.
WHO PAYS FOR RETURN SHIPPING?
Weβll cover return shipping if the item arrived damaged or incorrect. For all other returns, a small shipping fee will be deducted from your refund to help us cover the cost.
WHEN WILL I RECEIVE MY REFUND?
Once we receive and inspect your return, your refund will be processed within 3β5 business days. Timing may vary depending on your bank.
I RECEIVED THE WRONG ITEM OR A DEFECTIVE PRODUCT β WHAT NOW?
Weβre sorry about that. Email us at main@asteriq.co. We'll make it right.
CAN I RETURN A GIFT?
Yes. If you received an item as a gift and would like to exchange or return it, contact us with the order number (if available) or the name/email of the purchaser.
WARRANTY
WHAT DOES YOUR WARRANTY COVER?
All ASTERIQ products are covered by a lifetime warranty against manufacturing defects β including zippers, stitching, or hardware that fail under normal use.
HOW DO I FILE A WARRANTY CLAIM?
Just email us at main@asteriq.co with your order number, photos of the issue, and a short description. Weβll review it and guide you through next steps.
WHAT DOES "LIFETIME OF THE PRODUCT" MEAN?
The lifetime of the product means the period during which the materials and components can reasonably be expected to remain functional and serviceable under normal use. For most customers, this is several years of regular use. Natural wear over time is not considered a defect.
USING YOUR BACKPACK
HOW DO I CLEAN THE BACKPACK?
We recommend wiping it down with a damp cloth and mild soap. Do not machine wash or tumble dry β it could damage the internal system and materials.
CAN I OVERFILL THE BACKPACK?
We recommend not exceeding the bagβs maximum capacity when compressed. Overfilling may reduce the compression efficiency and put strain on zippers or seams.
IS IT SAFE TO USE THE COMPRESSION SYSTEM ON CLOTHES AND ELECTRONICS?
Yes, but we suggest keeping electronics in their designated padded compartments. The vacuum feature is meant to compress soft items like clothes, not hard objects.
SUSTAINABILITY & ETHICS
WHAT MAKES THE ASTRAVA BACKPACK SUSTAINABLE?
We use recycled and responsibly sourced materials that reduce environmental impact without sacrificing quality or durability.
WHERE IS THE BACKPACK MADE?
Our products are manufactured in facilities that meet high standards for worker safety, fair wages, and ethical practices.
ARE YOUR PRODUCTS MADE UNDER FAIR WORKING CONDITIONS?
Yes. We only partner with factories that operate responsibly β with safe working environments and fair treatment for all workers.
DO YOU GIVE BACK OR SUPPORT ANY CAUSES?
Yes. A portion of every sale goes toward supporting education initiatives that empower the next generation. Itβs our way of creating a product with purpose.
HOW EXACTLY DO YOU GIVE BACK?
We donate 1% of our total revenue to Save the Children, a nonprofit committed to providing education, resources, and support to children in need around the world. Every purchase helps open a door to opportunity.